Shipping & Returns
We want ordering from Hazel Creek Homestead to feel simple, clear, and dependable. This policy explains how we handle shipping, pre-orders, returns, damaged items, and digital products.
Shipping
Hazel Creek Homestead ships physical products from New Brunswick, Canada.
Shipping rates are calculated based on the size, weight, destination, and available carrier options for your order.
Estimated delivery times are provided as a guide only and may vary depending on the carrier, destination, weather, holidays, customs, or other circumstances outside our control.
Once an order has been handed to the shipping carrier, delivery delays are generally outside the control of Hazel Creek Homestead.
Processing Times
Orders are normally prepared for shipment within the timeframe listed on the product page or at checkout.
Because Hazel Creek Homestead is a small independent publisher, some products may be packed, produced, or fulfilled in small batches.
During launches, pre-orders, holidays, or periods of high order volume, processing may take longer than usual.
If there is a significant delay with your order, we will make reasonable efforts to let you know.
Pre-Orders
Products marked as pre-order are purchased before the item is ready to ship.
Estimated release and shipping dates are approximate and may change due to printing, production, freight, or other delays.
If your order contains both in-stock and pre-order items, the entire order may be held until all products are ready to ship unless otherwise stated.
By purchasing a pre-order item, you acknowledge that your order will not ship immediately.
Shipping Addresses
Please review your shipping address carefully before placing your order.
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.
If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered fulfillment.
Canadian Shipping
Orders within Canada are shipped using the carrier and service most appropriate for the order and destination.
Tracking may be included depending on the shipping method selected.
Applicable taxes will be charged where required.
International Shipping
International shipping may be available for select products and destinations.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These charges are not included in the product or shipping price unless specifically stated.
Customs processing may cause additional delivery delays.
Lost or Delayed Packages
If your tracking information shows that a package is delayed, please allow reasonable additional time for the carrier to complete delivery.
If a package appears to be lost, contact us and we will help review the available tracking information and determine the appropriate next step.
Hazel Creek Homestead cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
Please include:
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your order number
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a brief description of the issue
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clear photographs of the product and packaging, where applicable
Once we review the issue, we may offer a replacement, refund, store credit, or another appropriate resolution.
Please do not discard damaged packaging until your claim has been reviewed.
Returns of Physical Products
We want you to be happy with your Hazel Creek Homestead order.
Unused physical products may be eligible for return if you contact us within 14 days of delivery.
To qualify for a return, the item must generally be:
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unused
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unread or in resalable condition
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free from damage caused after delivery
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returned in its original condition where reasonably possible
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by law or the return is due to an error by Hazel Creek Homestead.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
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digital downloads
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personalized or custom products
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products marked final sale
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items damaged after delivery
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used or materially altered products
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gift cards, if offered
Any exceptions will be handled at the discretion of Hazel Creek Homestead and in accordance with applicable law.
Digital Products
Because digital products are delivered electronically and cannot practically be returned, digital purchases are generally final sale and non-refundable.
If you experience a technical issue accessing a purchased digital product, please contact us so we can help resolve the problem.
This does not limit any rights you may have under applicable consumer protection law.
Refunds
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible under applicable law.
Exchanges
We do not currently offer automatic exchanges.
If you need a different product, contact us and we will determine the best solution based on availability and the circumstances of your order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel an order before it enters fulfillment.
Once an order has been packed, shipped, or a digital product has been delivered, cancellation may no longer be possible.
Contact
If you have questions about shipping, returns, damaged items, or an order, please contact:
Hazel Creek Homestead
New Brunswick, Canada
hazelcreekhomestead@gmail.com
Last updated: October 6th, 2026